am. Last year they were rubbish, virtually impossible to call when
there was a problem, tricky to obtain tickets from and their customer
service was nearly as bad a certain gas company.
This year they have a website that works, I can collect tickets from
my local station rather than from a machine at a station ten miles
away, and the whole process of booking with them at short notice is
excellent through the web.
Tomorrow I am in Norwich, if I had of bought the ticket from National
Express East Anglia it would have cost £36.70 return. The very same
train journey with thetrainline.com was £6 each way, an amazing £12
plus a £1 booking fee. The company emailed me a reference code which
I simply typed into the machine at Witham station and tickets were
spat out at me.
A 100% improvement by thetrainline.com in comparison to last years
complete shambles.
